Direct support

A real contact path for every order.

Email Valuebox 7 before ordering if a lender or other recipient has specific report requirements. For existing orders, include the Valuebox 7 order reference in the subject line.

General and order support

Questions about scope, pricing, timing, uploads, an existing order, or delivery.

valueboxsupport@proton.me

Open email app

If your device has no email app connected, copy the prepared details and paste them into Gmail, Proton Mail, Outlook, or another email service.

Corrections and billing

Include the order reference, report page or charge date, a short explanation, and supporting information.

valueboxsupport@proton.me

Open email app

If your device has no email app connected, copy the prepared details and paste them into Gmail, Proton Mail, Outlook, or another email service.

Privacy requests

Ask about access, correction, or deletion of information connected to a Valuebox 7 order.

valueboxsupport@proton.me

Open email app

If your device has no email app connected, copy the prepared details and paste them into Gmail, Proton Mail, Outlook, or another email service.

Protect sensitive information: never email payment-card numbers, Social Security numbers, bank credentials, account passwords, seed phrases, or government identification. Use the secure document-upload path provided with the order when supporting files are required.